Medical Guest Services Rep - Part Time
Marlborough, MA Marlborough, MA Part-time Part-time $17 an hour $17 an hour 1 day ago 1 day ago 1 day ago Guest Services Representative - We are seeking a friendly, outgoing, upbeat Guest Services Rep to work at a medical facility in Marlborough, MA.
This is a Part Time role to start, with some weekday shifts 12pm-7pm, and Saturday 7am-2pm.
Other hours are also available if so desired.
The primary responsibility of the Guest Services Representative is to provide a positive first impression to everyone that is entering the hospital and provide them with the appropriate information as requested.
Their work requires them to keep patients' rights in mind and answer patients' questions and ensure that they are provided with a positive experience upon entering and exiting the hospital.
It is expected that all guests will be welcomed and provided with excellent customer service.
DUTIES & RESPONSIBILITIES Communications and Teamwork:
Demonstrates a commitment to maintaining effective communications with all health team members and with all Hospital customers to facilitate and promote effective working relationships, customer service, and patient satisfaction.
Demonstrates professional and courteous behavior to staff, patients, and others and introduces self to visitors/patients.
Wears ID badge 100% of the time while working.
Communicates information clearly to patients, visitors, and co-workers in both verbal and written form and documents information clearly and completely Displays, through conduct and performance, an attitude that reflects the respectful treatment of others, a commitment to teamwork, and commitment to the Hospital's mission, values, and goals.
Participates in all appropriate ways to attend to the needs of all patients and visitors.
Actively participates in department-specific and/or interdisciplinary performance improvement and is able to articulate performance improvement initiatives.
Work Practices:
Demonstrates a commitment to maintaining work practices that comply with established Hospital policy.
Observes and respect the personal privacy and confidentiality of information regarding patients, visitors, physicians, applicants and co-workers.
Maintains regular work attendance and is available for work as scheduled Dresses in a professional, business-like manner, reflecting the Hospital's dress policy and the need to be responsive to the perceptions of patients and visitors.
Attends and completes all mandatory education and information sessions Maintains current certification, licenses, registrations, etc.
as required by the position Willingly provides assistance to others when requested and accepts other job-related duties as assigned.
Equally shares responsibility for overtime, rotation, etc.
, and any necessary schedule changes.
Attends departmental staff meetings on a regular basis and takes responsibility for becoming knowledgeable of meeting content if not attended.
Safety:
Demonstrates a commitment to promoting a safe environment for patients, visitors, and peers.
Utilizes proper body mechanics, universal precautions, etc.
in the work environment Remains knowledgeable regarding the utilization of emergency response in fire, code, or disaster situations Identifies unsafe conditions in the work environment and takes appropriate actions to reduce/eliminate risk; reports all incidents that put the environment, patients, visitors, or staff at risk.
Understands the importance of patient safety issues and initiates appropriate action to address them.
Professional Competency:
Demonstrates a commitment to maintain competencies and participate in those activities which contribute to the ongoing development of self and others.
Accomplished all goals and objectives identified in the prior year's performance assessment meeting Incorporates knowledge regarding the growth, development, physical, emotional, and cultural needs of the populations served.
Applies all applicable Hospital and departmental standards when planning and providing care or service.
Consistently produces high-quality work with a minimum of errors.
Maintains a high level of productivity and seeks ways to assist others when/if work is completed.
Demonstrates autonomy, initiative, professionalism, and an ability and willingness to problem-solve.
Assumes responsibility for own continuing education and learning and suggests to Director/Senior Manager the means to accomplish it.
Participates, as requested, in orienting and mentoring other staff.
Major
Responsibilities:
Ensures that patients and visitors are greeted in a prompt and courteous manner and provided with accurate information regarding services, fostering a positive image of the hospital.
Provides patients, visitors, and callers with basic patient status information as well as patient visiting times and procedures.
Produces and provides standardized directions to system facilities.
Ensures that procedures for patient security and confidentiality are followed.
Assists with the visitor management program which will include screening, documenting data into the computer, tracking visitor location, and possible temperature checks.
Utilizes computers to access daily schedules of patients and sites of service and provides patients with appointment schedules and appointment information as necessary.
References information on patient location, admissions and discharges, patient phone numbers, and visitor instructions.
Manages a high volume of telephone calls concerning patients, visitors, vendors, and staff.
Helps arrange a taxi or other basic transportation.
Monitors visitor activities in the lobby area and notifies Security of potential problems.
Arranges for escorts for patients and visitors to assigned areas.
Distributes PPE to employees, patients, and visitors.
Triages patients/families to the appropriate locations and staff as required.
May transport patients via wheelchair and retrieves wheelchairs from other locations and sanitizes as needed.
Accepts and delivers patients' items to their rooms.
$17 base pay to start.
Paid sick/vacation time available, Health/Dental insurance available for FT after 90 days (50/50 split), 401k available after one year.
Starting in 2023 VPA is going back to weekly payroll - get a check, direct deposit, or a pay card each week! Questions? Please contact Human Resources at 877-455-5552, or jobs@valetparkofamerica.
com.
If this posting is still listed, we are still taking applications.
Please call with questions only.
Please note:
All employees are hired on a 30-day trial period.
If during that time the employee does not perform their duties to the satisfaction of management, they can be terminated without cause VPA is an Equal Opportunity Employer Management will make all final decisions regarding employment offers.
Estimated Salary: $20 to $28 per hour based on qualifications.
This is a Part Time role to start, with some weekday shifts 12pm-7pm, and Saturday 7am-2pm.
Other hours are also available if so desired.
The primary responsibility of the Guest Services Representative is to provide a positive first impression to everyone that is entering the hospital and provide them with the appropriate information as requested.
Their work requires them to keep patients' rights in mind and answer patients' questions and ensure that they are provided with a positive experience upon entering and exiting the hospital.
It is expected that all guests will be welcomed and provided with excellent customer service.
DUTIES & RESPONSIBILITIES Communications and Teamwork:
Demonstrates a commitment to maintaining effective communications with all health team members and with all Hospital customers to facilitate and promote effective working relationships, customer service, and patient satisfaction.
Demonstrates professional and courteous behavior to staff, patients, and others and introduces self to visitors/patients.
Wears ID badge 100% of the time while working.
Communicates information clearly to patients, visitors, and co-workers in both verbal and written form and documents information clearly and completely Displays, through conduct and performance, an attitude that reflects the respectful treatment of others, a commitment to teamwork, and commitment to the Hospital's mission, values, and goals.
Participates in all appropriate ways to attend to the needs of all patients and visitors.
Actively participates in department-specific and/or interdisciplinary performance improvement and is able to articulate performance improvement initiatives.
Work Practices:
Demonstrates a commitment to maintaining work practices that comply with established Hospital policy.
Observes and respect the personal privacy and confidentiality of information regarding patients, visitors, physicians, applicants and co-workers.
Maintains regular work attendance and is available for work as scheduled Dresses in a professional, business-like manner, reflecting the Hospital's dress policy and the need to be responsive to the perceptions of patients and visitors.
Attends and completes all mandatory education and information sessions Maintains current certification, licenses, registrations, etc.
as required by the position Willingly provides assistance to others when requested and accepts other job-related duties as assigned.
Equally shares responsibility for overtime, rotation, etc.
, and any necessary schedule changes.
Attends departmental staff meetings on a regular basis and takes responsibility for becoming knowledgeable of meeting content if not attended.
Safety:
Demonstrates a commitment to promoting a safe environment for patients, visitors, and peers.
Utilizes proper body mechanics, universal precautions, etc.
in the work environment Remains knowledgeable regarding the utilization of emergency response in fire, code, or disaster situations Identifies unsafe conditions in the work environment and takes appropriate actions to reduce/eliminate risk; reports all incidents that put the environment, patients, visitors, or staff at risk.
Understands the importance of patient safety issues and initiates appropriate action to address them.
Professional Competency:
Demonstrates a commitment to maintain competencies and participate in those activities which contribute to the ongoing development of self and others.
Accomplished all goals and objectives identified in the prior year's performance assessment meeting Incorporates knowledge regarding the growth, development, physical, emotional, and cultural needs of the populations served.
Applies all applicable Hospital and departmental standards when planning and providing care or service.
Consistently produces high-quality work with a minimum of errors.
Maintains a high level of productivity and seeks ways to assist others when/if work is completed.
Demonstrates autonomy, initiative, professionalism, and an ability and willingness to problem-solve.
Assumes responsibility for own continuing education and learning and suggests to Director/Senior Manager the means to accomplish it.
Participates, as requested, in orienting and mentoring other staff.
Major
Responsibilities:
Ensures that patients and visitors are greeted in a prompt and courteous manner and provided with accurate information regarding services, fostering a positive image of the hospital.
Provides patients, visitors, and callers with basic patient status information as well as patient visiting times and procedures.
Produces and provides standardized directions to system facilities.
Ensures that procedures for patient security and confidentiality are followed.
Assists with the visitor management program which will include screening, documenting data into the computer, tracking visitor location, and possible temperature checks.
Utilizes computers to access daily schedules of patients and sites of service and provides patients with appointment schedules and appointment information as necessary.
References information on patient location, admissions and discharges, patient phone numbers, and visitor instructions.
Manages a high volume of telephone calls concerning patients, visitors, vendors, and staff.
Helps arrange a taxi or other basic transportation.
Monitors visitor activities in the lobby area and notifies Security of potential problems.
Arranges for escorts for patients and visitors to assigned areas.
Distributes PPE to employees, patients, and visitors.
Triages patients/families to the appropriate locations and staff as required.
May transport patients via wheelchair and retrieves wheelchairs from other locations and sanitizes as needed.
Accepts and delivers patients' items to their rooms.
$17 base pay to start.
Paid sick/vacation time available, Health/Dental insurance available for FT after 90 days (50/50 split), 401k available after one year.
Starting in 2023 VPA is going back to weekly payroll - get a check, direct deposit, or a pay card each week! Questions? Please contact Human Resources at 877-455-5552, or jobs@valetparkofamerica.
com.
If this posting is still listed, we are still taking applications.
Please call with questions only.
Please note:
All employees are hired on a 30-day trial period.
If during that time the employee does not perform their duties to the satisfaction of management, they can be terminated without cause VPA is an Equal Opportunity Employer Management will make all final decisions regarding employment offers.
Estimated Salary: $20 to $28 per hour based on qualifications.
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