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Helpdesk Support Specialist

Company Name:
Softworld Inc
Job Number: 216517
Helpdesk Support Specialist
Seeking a motivated and professional Helpdesk Support Analyst to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
Experience
Experience providing help desk support to users
Windows Desktop support 2003/2008/2008R2
Hands on experience with MS Office- Desktop support
Mac OS support (preferred)
Light experience with security - such as virus, malware, spyware, symantec etc.
Helpdesk user support with password resets
VPN, Router & Switches fixes
Active Directory experience- resent passwords and log ins
Answer incoming calls and e-mails.
Helpdesk remote support for end users
Provide ticketing support in a fast paced environment.
Knowledge of basic computer hardware, including Dell, HP, Lenovo Desktops, Workstations, Notebooks and Mac
Education
College diploma or university degree in the field of computer science and/or equivalent work experience.
Certifications in CompTia A +, Microsoft Certified Desktop Support Technicians desirable
THIRD PARTY AGENCIES, SUBCONTRACTORS, AND RECRUITERS NEED NOT APPLY. Applicants received from firms will not be considered. Subcontracting is not available for this position.

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