Assistant Auto Center Manager - Marlborough, MA job in MARLBOROUGH

Company Name:
Sears Holdings
Assistant Auto Center Manager - Marlborough, MA job in MARLBOROUGH
Requisition ID: 397898BR
Job Function: Automotive
Employment Category: Regular, Full-time
State: Massachussetts (MA)
State or Province/City: MARLBOROUGH
Location: 521 LYNCH BLVD,MARLBOROUGH, MA 01752, US
Post Code: 01752
Post Date: 10/04/2014
Business Unit: Stores - Auto Centers
Store: 06912: Sears Auto Center
In partnership with the Auto Center Manager, this position is responsible for assisting with the management of the Auto Center and Associates in centers with a volume between $2.2 million and $3.0 million. The Assistant Manager ensures consistent, timely, and accurate service delivery to customers by building, supervising, and training a high performance selling and service team. The Assistant Manager works closely with the Auto Center Manager as well as the District Service Manager to ensure achievement of business goals and great customer service on a daily basis. This includes, but is not limited to, management of Associates analyses and driving of sales volume, customer service, profitability and performance identification and solution of business problems creation and implementation of competitive strategies managing productivity standards and other responsibilities as assigned by the Auto Center Manager or the District Service Manager. The Assistant Auto Center Manager personally provides professional, timely and courteous service by listening carefully to customers, presenting Sears Automotive products clearly, and teaming with technicians.
The Assistant Auto Center Manager assists in the daily operation of Auto Center in partnership with the Auto Center Manager. The Assistant Manager is expected to spend most of his/her time on management duties on a daily and weekly basis. In the absence of the Auto Center Manager, the Assistant Manager assumes all management duties and responsibilities for the Auto Center. The Assistant Manager occasionally spends some of his/her time directly selling to customers and addressing their needs.
oCommunicates openly and willingly to Associates on daily performance and areas of improvement.
oTeaches, coaches and provides positive and constructive feedback.
oTakes ownership for recruiting, selecting and retaining dependable customer-focused Associates.
oDevelops a high performance team by hiring, coaching, developing and managing performance of Associates.
oPlans, directs and supervises the work and productivity levels of Associates to ensure standards are met or exceeded.
oConducts observation, training and coaching of Associates in selling and service process and skills.
oMakes appropriate decisions on subordinate performance, up to and including termination of employment following various appropriate disciplinary processes.
oAssesses Associates' career potential through talent management processes.
oRecognizes, encourages and acknowledges excellent customer service.
oTrains and Coaches Associates on productivity standards and how to inquire and verify customer needs.
oTrains Associates on proper exit procedure: explaining warranties, product information, scheduled services, and to always thank the customer for their business. Business:
oAssists in planning and strategy to lead Auto Center to ensure achievement of business goals in sales and service.
oEnsures delivery of speed and expertise to the customer through assistance in management of day to day business processes and programs.
oAssesses service shortfalls and reacts quickly to ensure customer satisfaction and achieve time standards.
oSupervises the image, cleanliness and in-stock presentation of the selling floor, stockrooms and backshop.
oIs accountable for supervising proper and accurate receiving and accounting for merchandise and locally purchased parts.
oCreates the schedule for the Auto Center, including for Customer Experience Manager shifts.
oAssesses service shortfalls and reacts quickly to ensure customer satisfaction and achievement of time standards.
oAssists in profit and loss analysis of Auto Center.
oUnderstands local market focus and tracks competition and trends in the market; communicates with Auto Center Manager III, District, Region and Home Office Support to address unique local market considerations. Knowledgeable of competitors' services and prices to build on sales opportunities.
oResponsible for determining appropriate outcomes to customer issues and concerns by making sound business decisions.
oEducates Associates on financial literacy and productivity measures; teaches Associates to understand how he/she contributes to the Auto Center's overall sales and service performance.
oManages expenses to include appropriate spending, payroll allocation, etc.
oMiscellaneous duties as assigned. The Auto Center Assistant Manager position requires:
oAbility to handle stressful situations with Associates and customers.
oGood communication skills.
oGood time management skills as well as delegation skills.
oKnowledge of financial operations and processes and analytical skills to diagnose root cause of deficiencies.
oAbility to lead through influence.
oAbility to lead and develop a team.
oAbility to conduct and lead meetings and presentations.
oStrong organizational and management skills.
oAbility to manage Associate performance, including, but not limited to, documenting performance issues, creating and managing performance plans with specific goals for improvement, counseling where necessary, and making decisions with respect to next disciplinary (including termination) or promotion steps.
oAbility to identify and solve complex issues affecting Auto Center performance.
oValid Drivers License. Education/Training:
oPreference given to candidates with a Bachelor's level degree or equivalent experience.
oHigh School degree/Technical School degree required.
oAutomotive sales or service education and training helpful but not necessary.
EOE Minorities / Females / Protected Veterans / Disabled

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