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Macys Seasonal Service Ambassador, Temporary Part Time - Marlborough, MA - Macys Solomon Pond

Company Name:
Macy's
Overview:
The Seasonal Service Ambassador is responsible for providing outstanding customer service, meeting hourly sales and Star Rewards goals on a personal and departmental basis, and demonstrating superior product knowledge to customers during periods of high volume. To create a shopping experience that will make the customer feel welcome and comfortable.
In order to present our customers with the best holiday shopping experience, many of our Seasonal Service Ambassador associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. All seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!
Essential Functions:
Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area
Handle all returns courteously and professionally
Advise customer on fit and care of merchandise
Ensure all procedures, policies, and standards are understood and followed by associates
Develop strong product knowledge and become fit certified
Build onto sales by suggesting additional merchandise to complete outfits and meet customer needs
Assist customers in all aspects of service fulfillment (i.e. BOPs), and have the ability to qualify customer needs, figure out what's right for them, and then get them in touch with the right associate, MBA, or Personal Shopper
Regular,dependable attendance and punctuality
Qualifications:
Education/Experience:
No specific educational accomplishments are necessary. A minimum of one year ofexperience in a sales related role.
Communication Skills:
Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Excellent written and verbal communication skills.
Mathematical Skills:
Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator.
Reasoning Ability:
Self-starter, able to work independently and as part of a team and must have good time management skills.
Physical Demands:
This position involves constant moving, talking, hearing, reaching, and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves close vision, color vision, depth perception, and focus adjustment.
Other skills:
Ability to collaborate and function as a memberof a team. Must possess a strong senseof urgency.Ability to collaborate and function as a member of a team. Must possess a strong sense of urgency.Should be comfortable with the use of computers and frequent use of RF equipment.
Work Hours:
Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.
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This job description is not all inclusive. In addition, Macy's, Inc. reserves the rightto amend this job description at any time. Macy's, Inc. is an Equal
Opportunity Employer, committed to a diverse and inclusive workenvironment.
Company Description:
Macy's, Inc. is one of the nation's premiere Omni channel retailers, employing a diverse workforce of approximately 172,500 associates. The company operates the Macy's and Bloomingdale's brands with about 840 stores in 45 states, the District of Columbia, Guam, and Puerto Rico, as well as the Macy's and Bloomingdale's websites and 13 Bloomingdale's Outlet locations. Company shares are traded under the symbol "M" on the New York Stock Exchange.

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