Business Support Analyst

Company Name:
Softworld Inc
Job Number: 217590
Business Support Analyst
Marlborough, MA
12 months contract
Business Support Analyst to support the Global Production Support - Logistics area. This associate will primarily be responsible for production support of EDI for all transactions types within Transportation and Logistics. The Analyst will also be responsible for rollouts of new Carriers on various EDI Transactions. The analyst will also be responsible for support for Imports application.
Job Description
Provides level 2 support for all applications in assigned area. Support includes: Root Cause Analysis; Fix Resolution; User Request Processing; Post implementation support; Request Priority Setting; Continuous Process Improvement; User Acceptance Testing; Communicates deployments to the user community. Generally works on issues of a moderately complex to highly complex nature and escalates more complex problems to vendor or appropriate area. Partners with appropriate technical experts and outside vendors (if necessary) to resolve issues in a timely, cost effective manner based on SLAs and OLAs.
Educates user community on the proper use of applications including: Systems Administration; Systems Configuration; User Access Administration; Accessing and Leveraging User Manuals; Enhancement requests.
Oversees software packages and executes upgrade plans partnering with the appropriate IT Technical teams. Updates support documentation as necessary adhering to Sarbanes Oxley process and procedure requirements.
EDI knowledge required.
Microsoft Office, strong analytical skills, multi-tasking and problem solving as well as excellent written and verbal communication.
Ability to act as a liaison between the business users and development team.
Knowledge of business processes in a retail industry is preferred.
Ability to communicate with the business, executives and development teams
Excellent interpersonal skills
Strong analytical and organizational skills
Understanding of functional divisions and their interaction
Understanding of client-server, browser-based and/or mainframe applications
Familiar with Six Sigma and ITIL concepts
Knowledge of SPI, PCI, PII, and SOX requirements
Knowledgeable in the concepts of Solution Delivery Process (SDP)
THIRD PARTY AGENCIES, SUBCONTRACTORS, AND RECRUITERS NEED NOT APPLY. Applicants received from firms will not be considered. Subcontracting is not available for this position.

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