Enterprise Monitoring Analyst

Company Name:
Softworld Inc
Job Number: 217794
Enterprise Monitoring Analyst
This position will require strong technical skills along with customer interaction to coordinate monitoring operations activities. Take ownership of issues in the CA Spectrum, eHealth and DPM environment. Engage CA support as required to ensure systems availability. Background in monitoring solutions, with a demonstrated ability for the management and maintenance of monitoring solutions (preferably Spectrum, eHealth, Gomez) and manage change in a large-scale, mission-critical environment.
Job Skill Requirements

Design customized monitoring solution for various application monitoring

Design architectural artifacts (physical, reference, network) from proposed CA solutions

Capacity planning for implementation

Integrations between Enterprise Software within CLI/API/DB/SNMP/etc (ie Service Now, HP SIM, SCOM, Autosys, MSSQL, Oracle, VCenter, etc)

Web Server Management and Web Interface Design

Data Parsing and Mining with SQL and CLI/API with Oracle, MSSQL, MySQL

Ability to traverse Databases (Oracle, MySQL, SQLLite)

Ability to troubleshoot within the Windows, UNIX VMWare platforms

Perform upgrades, applying hot fixes and patches of monitoring tools as required.

Tool rationalization: Analysis on tools that can be retired and removed

Document processes to discover, change and decommission devices in the monitoring tools

Ability to operate a personal computer and utilize Microsoft software including Excel, Word, and PowerPoint.

Must be flexible, analytical, and possess excellent communication and interpersonal skills (tact, diplomacy, influence etc.)

Ability to work in a small team setting.

Ability to handle multiple priorities in a fast-paced work environment where priorities and deadlines are constantly in flux.

Communicates with 3rd party vendors

Assists in the preparation of departmental reporting using Microsoft Excel and Microsoft PowerPoint

Performs filing tasks under limited supervision

Supports projects in other functions as directed by Technical Analysts

Excel, Remoteware, Problem solving skills, MS Access
Understanding of the following technologies:

Platforms: Linux, Windows, VMware, Cloud Computing

Applications: Apache, Tomcat, IIS,

Databases: MySQL, SQL Server, Oracle

Monitoring: SNMP based monitoring (Spectrum, Hughes, IT CAM, etc.) , cloud based application monitoring (Gomez, etc)

File transfer: FTP, SFTP, MQ

Middleware : ESB, BizTalk

LDAP, Active Directory

Application Virtualization Package

Scripting knowledge of Perl
Common Skills

Strong communication skills, both written and verbal

Maintains strong attention to detail in high pressure situations

Solid understanding of business practices with fundamental understanding of project management methodology

Beginner skill at Microsoft Excel, with Intermediate Skill preferred

Beginner skill at Microsoft Word

Beginner skill at Microsoft PowerPoint, with Intermediate Skill preferred

Organizational skills

Attention to detail

Excellent verbal and written communication skills

Ability to grasp new concepts quickly

Bachelor's Degree in technology, Information Systems, Business, Engineering, or Liberal Arts
Work experience:

3-5 years of related work experience
THIRD PARTY AGENCIES, SUBCONTRACTORS, AND RECRUITERS NEED NOT APPLY. Applicants received from firms will not be considered. Subcontracting is not available for this position.

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