Network Support Engineer
Title: Network Support Engineer III
Position Type: Contract
Location: Marlborough, MA, United States
Description:
Our client is seeking a Network Engineer III.
Provides medium to high complexity network support activities including off-shift support.
Designs and completes network Engineering and Administration maintenance tasks and analyzes process for improvement.
Performs medium to high complexity network changes and implementations.
Participates in the network technology design process.
Participates in disaster recovery exercises.
Analyzes potential changes and enhancements to network environment to determine impact on existing production, design standards and operating procedures.
Works as a member of project team on Business projects. May lead teams on smaller projects.
Provides direction and guidance to more junior associates.
Performs other duties as assigned.
Skills/Knowledge
Requires in-depth knowledge of Network Hardware and Software Technologies and best practices
Advanced within Network Technology Discipline (i.e. IP routing and switching, Routing Protocols, WAN, Firewall, Packet Analysis, IP Telephony, Infrastructure, Capacity Planning, Call Center, IT Tools and other relevant technologies)
Strong knowledge of the organization, processes and customers
Advanced in incident and change management principles and best practices
Preferred Skills
Tools: NetScout, Voyence (Networking Management tool), ServiceNow
Lots of telephone support experience, level 3.
Level 3 Support Troubleshooting
Knowledge of executing Cisco and Client network commands remotely using the Voyence network management tool.
Cisco Certification
Experience
Minimum 5 years of experience installing and building network and providing operational support. Specific network experience with the latest technology
Education
Bachelor's Degree in Computer Science, Business Administration, Math or equivalent
JD 15-00613Estimated Salary: $20 to $28 per hour based on qualifications.
Position Type: Contract
Location: Marlborough, MA, United States
Description:
Our client is seeking a Network Engineer III.
Provides medium to high complexity network support activities including off-shift support.
Designs and completes network Engineering and Administration maintenance tasks and analyzes process for improvement.
Performs medium to high complexity network changes and implementations.
Participates in the network technology design process.
Participates in disaster recovery exercises.
Analyzes potential changes and enhancements to network environment to determine impact on existing production, design standards and operating procedures.
Works as a member of project team on Business projects. May lead teams on smaller projects.
Provides direction and guidance to more junior associates.
Performs other duties as assigned.
Skills/Knowledge
Requires in-depth knowledge of Network Hardware and Software Technologies and best practices
Advanced within Network Technology Discipline (i.e. IP routing and switching, Routing Protocols, WAN, Firewall, Packet Analysis, IP Telephony, Infrastructure, Capacity Planning, Call Center, IT Tools and other relevant technologies)
Strong knowledge of the organization, processes and customers
Advanced in incident and change management principles and best practices
Preferred Skills
Tools: NetScout, Voyence (Networking Management tool), ServiceNow
Lots of telephone support experience, level 3.
Level 3 Support Troubleshooting
Knowledge of executing Cisco and Client network commands remotely using the Voyence network management tool.
Cisco Certification
Experience
Minimum 5 years of experience installing and building network and providing operational support. Specific network experience with the latest technology
Education
Bachelor's Degree in Computer Science, Business Administration, Math or equivalent
JD 15-00613Estimated Salary: $20 to $28 per hour based on qualifications.
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